About the company
Cust2Mate is a leading global provider of smart-cart platform that unlocks the full potential of in-store shopping, through digitalization and personalization.
Our user-friendly and award-winning Smart Carts are trusted by leading grocery chains. They deliver superior shopping experiences, streamline store operations, and connect the online world with the physical store.
The market in which we operate is growing rapidly, with a growing demand for digital solutions in physical stores. We just closed a large capital raising round, allowing us to expand our operations and invest in new technology breakthroughs. We anticipate tremendous growth in the next years, with ambitions to extend our global reach and strengthen our partnerships with major retailers.
We are looking for talented and motivated individuals to join us and be a part of this fascinating journey.
Role Overview:
Responsible for driving customer success from a technical standpoint across 12 branches in the assigned region. This includes overseeing onboarding and implementation processes, providing technical support and troubleshooting, managing teams of in-store attendants (“dayalim”), and continuously improving work processes and customer satisfaction.
Key Responsibilities:
- Team Management:
Lead and manage in-store attendants across multiple branches.
Assign tasks, monitor performance, and provide regular feedback.
- Operational Execution:
Implement and continuously improve work processes related to onboarding, implementation, and technical support.
- Customer Engagement:
Maintain customer communication and proactively resolve issues.
- Data Analysis & Insights:
Analyze data to identify trends and improve service.
- Innovation & Project Leadership:
- Improve technical customer satisfaction KPIs.
- Reduce response and resolution times for customer technical issues.
- Develop and enhance technical knowledge and skills within the branch teams.
Qualifications:
- Proven experience in customer-facing roles, preferably in a technical or service environment.
- Experience in team management and performance monitoring –.an advantage
- Hands-on experience in field work, including site visits and operational support.
- Strong technical problem-solving skills and ability to troubleshoot under pressure.
- Experience in onboarding and implementation processes – a significant advantage.
- Excellent communication and interpersonal skills.
- Highly organized with the ability to manage multiple tasks and priorities simultaneously.
- Ability to work independently, take initiative, and lead improvement projects.
What we offer:
- Making an impact in a growing, successful company.
- A dynamic learning environment.
- Competitive salary & benefits.
- Located in Tel Aviv, walking distance from the train station.
- We are an equal opportunity employer who is dedicated to creating a workplace where everyone feels valued and can reach their full potential.
