Open Positions
Implementation Engineer
About The Position
About the company
Cust2Mate is a leading global provider of smart-cart platform that unlocks the full potential of in-store shopping, through digitalization and personalization.
Our user-friendly and award-winning Smart Carts are trusted by leading grocery chains.
They deliver superior shopping experiences, streamline store operations, and connect the online world with the physical store.
The market in which we operate is growing rapidly, with a growing demand for digital solutions in physical stores.
We just closed a large capital raising round, allowing us to expand our operations and invest in new technology breakthroughs.
We anticipate tremendous growth in the next years, with ambitions to extend our global reach and strengthen our partnerships with major retailers.
We are looking for talented and motivated individuals to join us and be a part of this fascinating journey.
Requirements
As an Implementation Engineer, you will ensure the successful deployment and adoption of
our cutting-edge solutions for our valued clients. You will support the implementation
process, from initial configuration to post-implementation support.
Key responsibilities
Technical Configuration:
Configure and customize our software solutions to meet specific customer requirements.
Integrate our solutions with existing customer systems and infrastructure. Perform system testing and quality assurance.
Customer Training:
Develop and deliver comprehensive training programs for end-users. Create user guides and other documentation.
Provide ongoing support and troubleshooting.
Onboarding:
Assist customers with the onboarding process, ensuring a smooth transition to our solutions.
Problem Solving:
Troubleshoot and resolve technical issues that arise during the
implementation process.