Carrefour case study

objectives

Carrefour is the biggest retailer in France, with 3500 stores in France, and 3000 more in the rest of Europe. Carrefour are looking to replace 50,000 Scan&Go devices they currently use, with smart carts. Cust2Mate won over two other competitors to operate in Carrefour flagship store in Paris for a pilot started on December 2023.

solution

Cust2Mate smart carts were the natural choice for Carrefour, as their shoppers are used to scan items with their current Scan&Go. Carrefour are looking for the next generation technologic solution for personal shopping- a cart that will have a bigger screen, personalized  advertisements, security measures, and payment on the cart.

results

25% returning customers in 3 months

Average basket size 24% bigger than Scan&Go

In their annual Media event, Carrefour announced Cust2mate as their technology partner

Cust2Mate was asked to create a special model cart for Carrefour

Cust2Mate is a preferred contender in the project of replacing 50,000 devices with smart cart

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